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Personal Physician Care

Privacy Policy

Effective Date: October 25, 2026

Last Updated: October 25, 2026

Personal Physician Care ("PPC," "we," "us," or "our") operates the website at ppcare.net (the "Site"). This Privacy Policy explains what information we collect through the Site, how we use it, who we share it with, and the choices you have.

This Privacy Policy applies only to information collected through this Site and our website forms. It does not apply to your medical records or to information collected in the course of your clinical care. Your medical records and health information created or maintained by our practice are governed by our HIPAA Notice of Privacy Practices, which is available at our offices and on request.

1. Information We Collect

Information you give us directly. When you fill out a form on the Site - including our contact form, appointment requests, or a Signature Care membership application - we collect the information you provide, such as:

  • First and last name
  • Phone number and email address
  • Office preference (Delray Beach, Boca Raton, or Hallandale Beach)
  • Reason for contacting us
  • For Signature Care applications: physician preference, tier interest, membership goals (such as longer visits or same-day appointments), whether you are applying as an individual or couple, and optional qualifiers you choose to share (such as being under 45 or a seasonal resident)
  • How you heard about us
  • Any other information you choose to type into a free-text field

Please do not send us medical details through the Site. Our website forms are for appointments, questions, and membership inquiries - not for symptoms, diagnoses, medications, or other health information. If you include medical information in a website form anyway, we will handle it in accordance with our privacy obligations, but the right place for anything medical is a phone call to your office or the patient portal.

Information collected automatically. Like most websites, we use cookies and similar technologies, and we use Google Analytics to understand how visitors use the Site (pages visited, approximate location, device and browser type). This information is collected in aggregate and is not used to identify you personally.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule appointments or meet & greet visits
  • Process and follow up on Signature Care membership applications
  • Provide and operate our text-message (SMS) and calling program, if you consent to it
  • Send you practice updates, offers, and health-related announcements, where you have opted in
  • Improve the Site and understand how it is used
  • Comply with legal obligations and protect against fraud or misuse

3. Text Messages and Calls (SMS Program)

If you check the consent box on one of our forms, you agree that Personal Physician Care may call and text you at the number you provided about your inquiry or application, and - if you separately opt in - about practice news, services, and offers. Consent is never a condition of purchase, membership, or receiving care. You can inquire or join without consenting to texts or marketing calls. Message frequency varies. Message and data rates may apply. You can opt out of texts at any time by replying STOP. For help, reply HELP or call us at (561) 498-5660.

Text messages and email are not encrypted and could be read by others in transit; please do not include sensitive medical details in a text message or a form message.

Mobile information, text messaging opt-in data, and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

4. Who We Share Information With

We do not sell your personal information. We share it only with:

  • Service providers that run our operations, acting on our behalf and under confidentiality obligations. These include our customer-relationship-management and communications platform (GoHighLevel / LeadConnector), our website host (Webflow), website analytics (Google), and our appointment and patient-portal vendors.
  • Our own offices and physicians, to respond to you and route your request.
  • Authorities or others when required by law, or to protect the rights, safety, and property of our practice, our patients, or others.

5. How Long We Keep Information

We keep form submissions and application information for as long as needed to respond to you, manage our relationship with you, and meet legal, accounting, or record-keeping obligations. Website analytics data is kept per our analytics provider's standard retention settings.

6. How We Protect Information

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including limiting access to staff who need it to do their jobs. No website transmission or storage system is perfectly secure, so we cannot guarantee absolute security - which is one more reason we ask you not to send medical details through the Site.

7. Your Choices

  • Texts: reply STOP to opt out at any time.
  • Marketing emails: use the unsubscribe link in any marketing email.
  • Access, correction, or deletion: email us at concierge@ppcare.net or call (561) 498-5660 and we will respond within a reasonable time and as required by applicable law.
  • Cookies: most browsers let you block or delete cookies; the Site will still work, though some features may be limited.

8. Children

The Site is intended for adults. We do not knowingly collect personal information through the Site from anyone under 18. If you believe a minor has submitted information, contact us and we will delete it.

9. Florida Residents; Breach Notification

We are a Florida practice. We comply with applicable Florida law regarding the protection of personal information, including the Florida Information Protection Act's requirements for notifying individuals in the event of a qualifying data breach.

10. Third-Party Links

The Site links to third-party services we do not control, including our patient portal, appointment scheduler, and map services. Their own privacy policies apply to your use of those services. Use the patient portal - not website forms, email, or text - for anything clinical.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above shows the current version. Material changes will be posted on this page, and we will notify you by email of material changes where we have your email address.

12. Contact Us

Personal Physician Care
4800 Linton Blvd, Suite F-107, Delray Beach, FL 33445
Phone: (561) 498-5660
Email: concierge@ppcare.net

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All of the information on this website is for informational purpose only. Patients and consumers should review the information carefully with their professional health care provider. The information is not intended to replace medical advice offered by physicians.

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